Terms of service

These terms explain shopping with SquishyCubs through this website. Please read them together with our shipping policy, return and refund policy and privacy policy. Keep your order confirmation for your records.

Our products

Each product listing explains the item, available colours, price and what is included. Unless the listing expressly says otherwise, the price is for one plush companion in your chosen colour. Group photographs show the range rather than the contents of one order. Measurements are approximate, and colours may vary slightly between screens. Styled lifestyle images are identified where used; individual product photographs show the actual plushies.

Placing an order

Check your chosen colour, quantity, contact details and delivery address before placing your order. The checkout shows the available delivery options and the total payable before you confirm payment. You will receive an order confirmation by email. If you notice an error or do not receive confirmation, contact us promptly.

If an item becomes unavailable or we identify an error affecting your order, we will contact you to explain the issue and available options. We will not substitute a different product or charge a higher price without your agreement. If we cannot fulfil your order, any payment received for the unfulfilled item will be refunded.

Prices, currencies and discounts

The currency and total shown at checkout apply to your purchase. Available payment methods are displayed there. Your bank or payment provider may apply its own conversion fees. Any taxes collected by us and shipping charges are shown before payment. Possible import charges are explained in our shipping policy.

Discount codes are subject to the conditions displayed with the offer and must be applied before payment. LOVE10 gives 10% off the order with no minimum spend and cannot be combined with other discounts.

Delivery

We deliver to the destinations available at checkout. Preparation and transit times are estimates, not guaranteed arrival dates. Our shipping policy explains destinations, tracking, dispatch arrangements, possible import charges and what to do if a parcel is delayed or missing. Contact us before ordering if you need your Cub for a particular date.

Cancellations, returns and refunds

Contact us promptly if you need to cancel or change an order. We will try to help before dispatch; after dispatch, the return process may apply. Our voluntary return window is 30 days after delivery, subject to the conditions in our return and refund policy. For change-of-mind returns, you pay direct return postage. For defective or incorrect items, we cover reasonable return costs where a return is required.

Mandatory consumer rights, including any applicable right of withdrawal and legal guarantees, are unaffected. Our return and refund policy explains the EU/EEA withdrawal process and refund timing. Voluntary return conditions do not restrict statutory rights.

Privacy and product reviews

Our privacy policy explains how personal information is handled. Reviews identified as external product reviews relate to purchases from the named source retailer. They are not reviews of a purchase or service provided by SquishyCubs.

Questions or complaints

Email info@squishycubs.com with your order number and a description of the issue. You can also use our contact page. We will investigate and work with you towards an appropriate solution. Nothing in these terms limits mandatory rights or remedies available under applicable consumer law.